At VelouraNG, accessible from velourang.com, one of our main priorities is the privacy and protection of our visitors and customers. This Privacy Policy explains the types of information we collect and record, how we use it, and how certain service-related information, such as delivery details, may be processed to complete your order.
1. Information We Collect
We collect personal information that you voluntarily provide to us when placing an order or contacting us. This may include your name, delivery address, phone number, email address, and payment-related information.
Payment details are processed securely through OPay. VelouraNG does not store your full payment card or sensitive payment information on our servers.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders.
Arrange delivery and shipping updates.
Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Communicate with you regarding customer service, order confirmation, payment status, delivery updates, and related support.
3. Data Protection
We implement appropriate security measures, including SSL encryption and Docker-secured environments, to help protect your personal information.
Your payment data is handled by PCI-DSS compliant payment providers such as OPay and is never stored directly on our servers.
4. Cookies
VelouraNG uses cookies to enhance user experience, remember preferences, and improve website performance.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features or functions of the website.
5. Third-Party Services
We may work with trusted third-party service providers, such as Speedaf for logistics and OPay for payment processing, to help operate our business and complete customer orders.
These third parties may access certain personal information only when necessary to perform services on our behalf, such as processing payments, confirming orders, or completing deliveries.
6. Shipping & Delivery Information
VelouraNG currently provides delivery service only within Lagos, Nigeria.
Lagos delivery fee starts from ₦2500 and may vary by area. Delivery charges may vary depending on the delivery location, logistics provider, order size, and other delivery-related factors. The applicable shipping fee will be clearly communicated to the customer before the order is shipped.
Orders are processed and dispatched within 2–5 business days. Business days refer to working days and do not include weekends or public holidays.
Once an order has been prepared for shipment, customers may receive delivery updates through the contact information provided during checkout.
7. Consent
By using our website, you hereby consent to this Privacy Policy and agree to its terms.
