At VelouraNG, we want you to be completely satisfied with your purchase. Given the nature of beauty and personal care products, please read our policy below:
1. Returns You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all seals intact.
2. Non-Returnable Items For hygiene and safety reasons, we cannot accept returns on:
Opened or used makeup, skincare, or bath products.
Items on clearance or “Final Sale”.
3. Damaged or Wrong Items If you receive a damaged product or the wrong item, please contact our WhatsApp support immediately with photos of the product. We will arrange a replacement or a full refund at no extra cost to you.
4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method (OPay/Bank Transfer) within 3-5 business days.
5. Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (wrong or damaged item).
Contact Us: For any questions regarding refunds, please contact our team via WhatsApp or email at support@VelouraNG.com.
